Shipping policy
Order Processing Time
All orders are processed within 1–5 business days. You will receive a confirmation email once your order has been placed and another notification when your order has shipped.
Estimated Shipping Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| United Kingdom | 7–15 business days |
| Australia & NZ | 10–20 business days |
| Europe | 10–20 business days |
| Rest of the World | 15–30 business days |
These are estimated times. Delays may occur due to customs, holidays, or unforeseen carrier issues.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow 2–5 days for the tracking link to update.
If you haven't received tracking after 5 business days, feel free to contact us at abautista9750@cox.net.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the items in your order.
Customs, Duties & Taxes
Janova is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Incorrect Address Disclaimer
Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
While we do our best to ensure timely deliveries, we are not liable for lost, delayed, or stolen packages once they are in the hands of the carrier. However, if you encounter an issue, please reach out and we’ll do our best to help.
Contact Us
If you have any questions about your shipment or need assistance, contact our support team at:
📧 abautista9750@cox.net
🕒 Monday–Friday, 9AM–5PM (PST)